Frequently Asked Questions
We have outlined below the most common types of questions we are asked. If you have a question that is not covered below please feel free to email us on info@mummasmate.com.au.
How can we contact you?You can contact us by email on info@mummasmate.com.au. Alternatively, you can call us on: +61 (0) 402 230 564. Is it easy to attach?Yes! Simply clip in the black insert that is right for your stroller, fit the clamp around the pram frame, screw the clamp in place, and away you go in less than a minute! How old should my child be to ride on the Swiss Strolli Rider? |
 Strolli Rider attached to Maclaren pram |
At least 15 months old. We recommend that you do not use the Strolli Rider until your child can walk completely unaided and can sit independently without any help. If your child is over 20kg we recommend that your child does not use the Strolli Rider.
How will I know if the Strolli Rider will fit my stroller?
The Swiss Strolli Rider fits almost all strollers, but making the following measurement prior to purchasing a Strolli Rider should ensure that the Strolli Rider fits your particular stroller.
1) Measure the rear frame tubing diameter:
Round Frames: 16x16mm, 19x19mm, 22x22mm , 23x23mm and 25x25mm
Oval Frames: 14x23.8mm, 16x25.4mm and 20x30mm
Square Frames: 16x16mm and 18x18mm
2) Measure between 65 - 80cm from the ground to the frame, this is the approximate position of where the Strolli Rider will hitch to the frame. Make sure that there are no obstructions that would stop the Strolli Rider being hitched safely.
Will it accommodate my child as he grows?
Definitely. The saddle has 2 height positions and the footrests and handlebars can be secured wherever is most comfortable for your child.
Will it get under my feet like a buggy board?
Absolutely not! The Swiss Strolli Rider has been designed so that your child sits besides you as you push, which means that your feet are free of any obstructions.
What safety standards does this product comply with?
The Swiss Strolli Rider has been tested and approved by TUV Rheinland (Technical Inspection authority) and Tested in accordance with European standard EN/TC252W1252041.
Who is bibi?
Bibi signifies an entire baby range of high quality products. Bibi is an internationally protected trademark enjoying high popularity in both Europe and in many other countries across the world. The Bibi International division develops Bibi products and markets its range through trading partners possessing experience in the market. The Swiss Strolli Rider is part of a product range, which is based on sootherís baby bottles and teats with modern product design. High grade materials suitable for children ensure long life, are easily maintained and combine efficient function with fun.
Orders / Delivery Information
How does the order process work?
You can purchase the Swiss Strolli Rider directly via this website on the Swiss Strolli Rider page, or give us a call.
Do you ship overseas?
The $195 price includes payment of the Strolli Rider and Registered postage anywhere in Australia. We will ship overseas, however, additional costs are associated with this, please enquire.
What is the normal delivery time?
Our normal delivery times are 3-10 days, depending on where you live in Australia. We use Registered Australia Post.
What do I do if I have a query with my order?
All orders will be confirmed by email by one of our customer service staff shortly after we receive your order and an invoice number quoted. If you have a query, email us quoting your invoice number and/or name and delivery address. One of our friendly customer service staff will then respond promptly.
How do I pay for my order?We accept direct bank payment into our Australian bank account or via Paypal (credit cards can be used). How much does delivery cost?Registered delivery Australia-wide is inclusive of the price. How do I order online?Visit the Swiss Strolli Rider page and click the 'Buy it Now' button to purchase it safely online. |
 Strolli Rider attached to Bertini pram |